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Frequently Asked Questions
If your question is not listed here, please reach out to us at hello@biosectrx.com
General
A subscription provides you easy access (at the click of a button) to the latest, clean and reliable information in early stage life sciences ecosystem without the hassle of seeing annoying advertisements or spending time to search information manually. If you are someone who values productivity over time, you should definitely subscribe to BioHubble.
Information about start ups especially early stage, is scattered like humans are in the galaxy. However, we have picked up this scattered data and manually curated it, spending hours so that you don't have to. Please note that Machine Learning/Artificial Intelligence can only work if there is structured data and things follow a pattern.
A biopreneur in Congo may not list his startup on Crunchbase or any other site. But he might be featured in some local news article or have some some other web presence. (e.g. mention in a research article in an Australian university). We find him and other fellas of his brethren from Zaire, Taiwan or Indonesia and make them available in BioHubble.
We believe we are unique because we focus exclusively on life sciences and provide curated information in a format which others do not. Additionally, we will be implementing innovative ideas on our existing infrastructure to bring more value to our subscribers, in the near future.
Yes, we offer this as a service and can discuss a bespoke go-to-market plan which can involve reaching out to angel investors or venture capitalists in your area of interest and approach them on your behalf.
Yes, you can cancel your subscription directly from the portal. It is a self-serve function. You don’t need to call, chat with or email anyone.
No, there are no cancellation charges or early penalty. You have the flexibility to cancel any time directly from the portal. It is a one click feature.
Unfortunately, we will not be issuing a full or partial refund at any point of time. You will be charged monthly on a recurring basis and if you don’t wish to continue, you do have the option of cancellation. The billing is on a monthly basis and there is no lock in period of any kind.
Yes, there is a free trial for 7 days which allows you to make 25 searches in the database for free.
3 days before the free trial expires, you will be reminded to purchase a subscription. It is your choice then to proceed forward or ignore. If you choose not to upgrade, your account information will still be in our system but you will not be able to access anything. You can still come back later and purchase a subscription.
We believe in ethical practices and at any time, will not be auto-charging you without your explicit consent.
Yes, please visit https://www.biosectrx.com/list-your-startup(https://www.biosectrx.com/list-your-startup)
We also provide background research and deep dive due diligence on companies, technologies, founders, venture capitalists, patent analysis and deals tracking.
As a bootstrapped company with a vision to be solely customer funded, we highly appreciate your requests and feedback. Please submit your requests here.(mailto:hello@biosectrx.com)
Data
We use a balance of machine learning and human domain expertise to gather, verify and curate the data. All publicly available information has been harvested to its full extent, to populate data in BioHubble.
Data is updated and refreshed on a daily basis. (Business Hours apply). We have a dedicated team which continuously works on verifying the accuracy and relevance of data in BioHubble.
BioHubble uses public domain information to gather records, update and publish data. While every effort is made to ensure all information is complete, sometimes there are delays in finding and then verifying the information before putting it in BioHubble. Sometimes, the information itself is not available in the public domain, due to various reasons.
Yes, if you are a paid subscriber, you can download unlimited data.
Account Creation
Please email us a(mailto:hello@biosectrx.com)nd we will create an account in BioHubble for you. To prevent account sharing and to ensure the validity of our users, accounts in BioHubble can only be created through LinkedIn.
Before using the login page, you must sign up here. https://app.biosectrx.com/signup(https://app.biosectrx.com/signup)
Payment
No, we don’t store any credit or debit card information. Our payment system is through PayPal and they handle all this information for you.
We accept all currencies except INR (Indian Rupee). This is due to the operational constraints associated with PayPal.
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